Stage 1 – First Contact
- Quick Response Guarantee – We’ll reach out within 24 hours, or you get a $50 showroom credit.
Stage 2 – Design & Proposal
- Transparent Estimate Guarantee – Within 5 business days of your project planning consultation,
you’ll receive a clear, line-item estimate for materials, design, and labor. - No Hidden Fees – Price only changes if you approve it via a documented change order.
- Allowance Transparency – Unknowns shown as allowances up front.
Stage 3 – Contract Signing
- Start Date Guarantee – Once the contract is signed, we lock in a start date. If we delay more than 2 days (our fault), you get $150 credit.
Stage 4 – Construction
- On-Time Completion Guarantee – Substantial completion within the agreed window, or $50/day
credit. - Clean Home Guarantee – Daily dust protection + cleanup, or we pay for professional cleaning.
- Communication Guarantee – Daily update with photos + summary; if missed, $25 credit.
Stage 5 – Handover & Aftercare
- Extended Workmanship Guarantee – 2 years on workmanship (vs. the standard 1).
- Peace of Mind Promise – Covered issues fixed within 10 business days (of receipt from
manufacturer, or $250 credit. - Satisfaction Walkthrough Guarantee – We don’t close out until you sign off on every punch-list
item.